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Returns & Refunds
Ash & Stone aims to provide meaningful handcrafted keepsakes made with care and attention.
1. Personalised Products
Memorial keepsakes are handcrafted and personalised using cremation ashes. Because of this, returns and refunds may be limited.
2. Damaged Orders
If a product arrives damaged, customers should contact Ash & Stone within a reasonable time after delivery.
3. Incorrect Orders
Customers should notify Ash & Stone if an incorrect product is received.
4. Refund Eligibility
Refunds may be considered in cases involving confirmed defects or significant issues.
5. Non-Refundable Situations
Ash & Stone cannot provide refunds for changes of mind on personalised memorial products.
6. Contact
For assistance regarding returns or refunds, please contact Ash & Stone through the contact page.
